InooPrime Ltd ("InooPrime", "we", "us") is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information we collect
- Contact details you provide via our booking form or price calculator: name, email address, phone number and message content.
- Booking details: pickup and destination addresses, service dates and inventory information relevant to your job.
- Basic technical data such as browser type and pages visited, collected via essential and (where accepted) analytics cookies.
How we use your information
- To respond to enquiries and provide an accurate, itemised quote.
- To schedule, deliver and invoice the removal, logistics or transport service you book.
- To meet our legal, accounting and insurance obligations.
- To improve our website and services.
Legal basis
We process your data on the basis of contract (to provide the service you request), legitimate interest (to respond to enquiries and improve our site) and, where applicable, your consent (for optional analytics cookies).
Sharing your data
We do not sell your personal data. We may share limited information with trusted subcontracted drivers or staff strictly to deliver your booking, and with service providers who host our website and process form submissions on our behalf (for example our website hosting and form-handling provider). These providers are bound by their own data protection obligations.
Data retention
We retain booking and enquiry records only as long as necessary to fulfil the service, meet legal/accounting requirements, and resolve any disputes, after which they are securely deleted.
Your rights
Under UK GDPR you have the right to access, correct, delete or restrict use of your personal data, and to data portability and objection in certain circumstances. To exercise these rights, contact us at admin@inooprime.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
Our site uses essential cookies required for core functionality, and optional analytics cookies to help us understand how the site is used. You can accept or decline optional cookies via the cookie banner shown on your first visit, and change your choice at any time by clearing your browser's site data.
Contact us
Questions about this policy or your data can be sent to admin@inooprime.com or by post to InooPrime Ltd, Bristol, United Kingdom.